Most major markets can see delivery in 1-3 business days. However given national events that occur from time to time we have seen some orders take up to 5-10 business days to arrive in rare cases.
We have a few ways available: >You can sign in to check your order status. >You can use the chat feature >You can use the tracking number provide in the shipping confirmation email sent upon the product being prepared and a shipping label created. If you do not have your order number please use the chat feature and we can assist in providing this to you.
You have the choice to have your new shoes delivered to your home, work or anywhere else you'd like! Please select a location where the product can be delivered for you securely.
No, we ensure our products are shipped duty free to the customer.
For sales outside of North America orders are dealt with and processed from our international office in Hungary. Please visit https://www.dyan.hu/ to review, product pricing, and shipping costs for your international location.
Please contact us as soon as possible to avoid any potential shipping costs. We do not charge a cancellation fee. However, once the order is dispatched for delivery we must go through the return procedure.